Privacy

Introduction

9sl is committed to protecting the privacy of individuals who use our online gambling platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the safeguards we maintain in relation to our services. It applies to all users who access or engage with our website and related offerings.

By registering an account or using our services, you acknowledge and consent to the practices described in this Policy in connection with your personal data. If you do not agree with any part of this Policy, you should refrain from using our services.

Information We Collect

• Personal data you provide directly, including your name, address, email address, telephone number, date of birth, and your 9sl account identifier.
• Identity and verification information, such as documents proving identity and address, and information necessary to verify your source of funds in compliance with applicable regulations.
• Financial information and transaction history, including payment method identifiers, bank or card statements, and records of deposits, withdrawals, and bets made or received through our platform.
• Account data and preferences, including login details, security questions, and settings related to your account and gaming preferences.
• Usage data and technical information, such as IP address, device identifiers, browser type, language, time zone, login timestamps, pages visited, and other activity logs.
• Geolocation data where required to comply with jurisdictional restrictions and provide location-based services.
• Marketing preferences and communications consent, including any information you provide to subscribe or unsubscribe from communications.

How We Collect and Process Data

• Direct collection, when you register, update your profile, verify your identity, or execute transactions on our platform.
• Automated collection, through cookies and similar technologies, server logs, and analytics to monitor usage, improve services, and secure our systems.
• We may obtain information from trusted third parties for fraud prevention, risk management, and compliance purposes, subject to appropriate data protection obligations.

Purposes for Processing Personal Data

• To operate and maintain our gambling platform, including processing bets, deposits, withdrawals, and other transactions.
• To identify you and verify your eligibility for online gaming in accordance with applicable laws and regulatory requirements.
• To detect, prevent, and investigate fraud, money laundering, and other unlawful activities, and to enforce our Terms and Conditions.
• To communicate with you regarding account status, service updates, and support requests, and to respond to inquiries.
• To provide customer support and resolve issues related to your account or our services.
• To offer and tailor promotional materials and products, where you have provided consent to receive such communications, and to measure the effectiveness of marketing efforts.
• To conduct analytics and research on aggregated and anonymized data for lawful business purposes.

Legal Basis for Processing

• Performance of a contract, including the provision of our services and processing of transactions you initiate on the platform.
• Compliance with legal and regulatory obligations applicable to online gambling and financial services, including identity verification and anti-money laundering requirements.
• Legitimate interests such as risk management, security, fraud prevention, and service improvement, balanced against your rights and freedoms.
• Consent where required for marketing communications or certain data processing activities, which you may withdraw at any time.

Data Sharing and Recipients

• Service providers and processors engaged to support our operations, including payment processors, hosting, customer support, fraud prevention, and analytics services, bound by data processing agreements.
• Regulatory authorities, law enforcement, or other public bodies when required by law, regulation, or legitimate safety concerns.
• In connection with corporate transactions such as mergers, acquisitions, or restructurings, where your information may be part of the transferred assets, with prior notice when feasible.
• We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. In general, records related to gaming activity, financial transactions, and identity verification are retained for a minimum period of five years from the date of last activity or account closure, as required by applicable AML and regulatory requirements. Anonymized or aggregated data may be retained longer for analysis and improvement of our services.

Security of Information

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. This includes encryption of data in transit and at rest where technically feasible, access controls, secure authentication, and routine security assessments. We maintain a dedicated data protection governance framework and require our employees and contractors to uphold confidentiality and data security obligations.

Cookies and Tracking Technologies

• We use cookies and similar technologies to distinguish you from other users, remember your preferences, and analyze site activity. We categorize cookies as strictly necessary, performance, analytics, and advertising cookies, and we use them to support secure operation, improve functionality, and tailor content.
• You may manage cookie preferences through your browser settings. Some cookies are essential for the platform to function; disabling them may impair certain features or prevent access to parts of the service.

International Transfers

Personal data may be transferred to countries outside your jurisdiction. We implement appropriate safeguards, including standard contractual clauses and internal data protection policies, to ensure that transfers comply with applicable data protection laws and maintain a level of protection equivalent to that required in your jurisdiction.

Minors

Our services are not intended for individuals under the age of eighteen. We implement age verification procedures and will reject or purge any personal data provided by minors and take steps to remove such data from records where detected.

Your Rights

• Right of access to your personal data held by us, including a summary of processing activities and a copy of the data upon request.
• Right to rectify any inaccuracies in your data and to have incomplete data completed.
• Right to erasure where processing is no longer lawful or necessary, subject to legal obligations to retain data.
• Right to restriction of processing in certain circumstances, such as contested accuracy or unlawful processing.
• Right to data portability where applicable, to receive your data in a structured, commonly used format and transmit it to another controller where feasible.
• Right to object to processing based on legitimate interests or direct marketing, with exceptions where compelling legitimate grounds apply.
• Right to withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing based on prior consent.
• Right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

Marketing Communications

We may use your contact information to send marketing communications about our products and services, but only with your explicit consent or where permitted by law. You may opt out at any time via your account settings or by contacting our privacy team. Even if you opt out, we may continue to send transactional messages related to your account.

Changes to This Policy

We may revise this Privacy Policy from time to time. We will publish any material changes on our platform and, where required by law, provide notice to you. Your continued use of our services after such changes signifies your acceptance of the updated Policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, or if you wish to exercise any of your rights, please contact our Privacy Officer through the in-platform help center or by emailing privacy@9sl. We will respond in accordance with applicable data protection laws and within a reasonable timeframe.